Authenticity of customer reviews: Our promise of transparency and trust
At Shop-Koi, we attach great importance to our customers being able to make an informed decision. Genuine and authentic customer reviews play a central role in this. In order to offer you a realistic picture of our products, we have established clear and transparent mechanisms to ensure the authenticity of reviews.
Why are genuine reviews important?
Customer reviews are a valuable source of information that allow you to see the opinions of other buyers and make informed decisions on this basis. However, fake or manipulated reviews can undermine trust and distort the quality of information. It is therefore our aim to only publish reviews that come from genuine buyers.
Measures to ensure authenticity
To ensure that only authentic reviews are published, we take the following measures at Shop-Koi:
Manual verification by comparing with the order history
We check every submitted review manually by comparing it with the order history in our merchandise management system. This check ensures that only customers who have actually purchased the reviewed product can submit a review. This prevents the publication of unauthorised or falsified opinions.
Individualised review links
After completing an online order, our customers receive a personalised link by e-mail. This leads to an evaluation form generated specifically for this order. In this way, we guarantee that only buyers who have actually completed an order are given access to the evaluation function.
Exclusion of anonymous reviews
Anonymous reviews are not possible with us. By linking reviews and purchase history, we ensure that every opinion can be assigned to an authentic purchase.
Technological protection
Our platform uses technical measures to prevent manipulation. These include algorithms that recognise conspicuous activities and block them if necessary.
Your benefit: Transparent and trustworthy reviews
For you as a customer, this means that you can rely on the authenticity of the reviews. Every published opinion comes from a person who has actually bought and used the product. This creates a reliable basis that helps you to make the right decision.
Our commitment to quality
We see ensuring the authenticity of reviews as part of our overall commitment to quality and customer satisfaction. Our measures are not only proof of our seriousness, but also an expression of our respect for our customers.
Legal basis and data protection
Reviews are processed in accordance with the provisions of the General Data Protection Regulation (GDPR). We treat all customer data with the utmost confidentiality and use it exclusively for the verification of reviews. It is not passed on to third parties.
How can you leave a review?
After your purchase, you will receive an e-mail with a personalised review link. Simply follow this link and share your opinion of the product you have purchased. Your review not only helps other customers, but also helps us to continuously improve our products and services.
Our appeal: Your opinion counts
We invite all our customers to play an active role in improving our products and services. Every evaluation - whether praise or constructive criticism - helps us to further optimise our service.
